APL Agencies Estonia Doc Support Tasks/assignments:Working on daily basis with vendors, front office colleagues and suppliers to ensure smooth flow of established processes - cantainer delivery from point A to point B. Generating reports and invoices. In short - helping to change the world a bit for better! Period:since Sept 2013 (still working) Type of company:Transport/Logistics Hurtigruten Estonia Quality assurance agent Tasks/assignments:Quality assurance, daily monitoring of new and existing bookings, invoicing, reports, testing system for updates. During those 2,5 years i have changed several positions within the company, starting off as booking agent, moving on to quality assurance and finally working as system support specialist. Period:Dec 2010-July 2013 Type of company:Tourism/Cruise Line Industry Horizon Travel Travel Consultant Tasks/assignments:Working with travel agents on a day-to-day basis, invoicing and controlling, consulting per email and phone and finding the right solution for each agent, managing sales and reservations system, adding information to the website, communication with outbound partners and travel agents in other countries (in english), making regular sales reports, translating information on the website from/into estonian and russian language, getting to know new destinations and presenting them to partners and travel agents, calculating travel package prices and creating special packages according to wish of the client, organizing group orders and invoicing them Period:July 2009-Oct 2010 Type of company:Tourism/Tour Operator Top Tours Administrative Assistant Tasks/assignments:>Assessing other employees in tourism company. Tasks include travel agent's job, providing statistical data to top level management, communicating with travel agents, billing and other. Period:Nov 2007-Feb 2009 Type of company:Tourism/Tour Operator